I'm sure by now there are a few thousand (or more) complaint letters flooding an in-box somewhere, waiting for attention. Hence , I have opted to write an open letter, believing word of mouth will cause it to find it's way to the appropriate person(s).
First, let me say I have always liked AOL as my internet service provider and recommend it frequently over the lower priced competitors. I have made many good friends with AOL features, such as Journals and chat rooms.
Actually, I am a journal addict at this point and when alerts go down, I miss things. I do not appreciate that. So, it saddens me to feel compelled to do this.
I'm not sure what the problem is with the service lately. If I'm not being disconnected for no reason; I'm getting bombarded with little pests and adware from the new 9.0 Security Edition, despite the firewall and spyware features enabled.
I am not alone here. I am reading many entries from folks dealing with the same issues. Another thing, sometimes when I click on a link, AOL freezes and I have to restart--good thing I pay for unlimited service, huh?
I didn't deal with it nearly as often with the previous version. In fact, I was quite happy with the former. Because I trust(ed) AOL to be the best, I downloaded 9.0 SE--knowing it would be better. I was wrong.
Technical Support is okay and always are considerately patient with me in my frustrated state, but Rodney Phantagishgda doesn't quite know how to fix the problem, either.
I am well aware that sometimes new programs have bugs that need to be tweaked, so I'm patient in the fact the dedicated staff is working diligently to resolve this. I only hope it is soon.
The competition could reap many of the AOL members who are not as tolerant as I.
Still in high regards,